Ratcheting Up Performance

The journey to industry leading performance is characterised by three improvement transitions

These are:

• Achieve stable operation and zero accidents;
• Release time by standardising and simplifying routine tasks;
• Systematically extend time between intervention.

Organisations that deliver outstanding levels of performance achieve that through a network of internal improvement leaders able to meet the overlapping challenges of:

• Taming Technology
  • Maintenance Improvement Leaders:
• Raising operational performance
  • Manufacturing Improvement Leaders
• Delivering business growth and new skills
  • Support Improvement Leaders:

That journey is characterised by transition in mindset from

• From continuous improvement to business led focussed improvement
• From top down driven improvement to local area cross functional improvement as part of the daily routine
• From preventing downtime to preventing defects

On that journey improvement leaders benefit from support to;

1. Set improvement priorities based on an understanding of what is possible and the gaps in capabilities needed to deliver that potential.
2. Define improvement tactics and mobilise resources to deal with those gaps.
3. Train and coach improvement teams to progress along that improvement path with confidence.
4. Enrol and engage those impacted with the change with the compelling need to adopt and refine the improved approach.

Just like a telephone number needs to be dialled in the right sequence to get a connection, the steps of the focussed improvement journey need to be completed in the right sequence to get a result.  Each step releasing time and developing capability to progress further on the journey.

The journey starts with getting the basics in place, covered by the Taming technology processes.  Once in place attention moves to standardisation and improving process control.  This progression involves a capability learning plan covering 30 areas of development support across the complete improvement network including:

• improvement team members;
• team leaders and business sponsors;
• Improvement specialists and support department

Individuals can only achieve limited results on their own. Locking in the gains is a team sport.  One which not only delivers improvement but develops team capability in the process.  The litmus test for those wanting to ratchet up improvement is the state of teamwork capability.  As teams become more capable of solving problems they also become engaged with daily management routines.  The outcome is the systematic development of self managed high performance teamwork capability.  Our audit coaching Team Review and Coaching process is designed to accelerate this progress and with it the pace of improvement.